Tag: Mobile

You are Losing Sales if You Don’t Buy Your Own Branded Search Terms

By Sue Brady

Clicks Based on Search Position
Consumer Clicks Based on Search Position

“But why should I spend money on my own branded terms? If someone is searching for my brand, they already are interested in my company.”

Two reasons: Competition and consumer behavior.

Competition: Anyone can buy your branded terms. It’s not uncommon for competitors to buy each other’s terms in fact so that they are showing up alongside whoever the user searched for. And, if you aren’t buying your own branded terms, chances are your competition knows that and may be seizing the opportunity to show up in a search for your brand. Why risk having a prospect click on the competition? As the graph above shows, the higher you appear on the search page, the more clicks you’ll get.

The example below shows results of a search for Ethan Allen sofas. Walter E. Smithe bought the branded term, while Ethan Allen was content to display only in the organic results.

Ethan Allen Search Yields Competitive Result
Ethan Allen Search Yields Competitive Result

Consumer behavior: According to research by Resolution Media and Kenshoo, even if you are in the top position in the organic search results, the paid ads still get over 60% of the user clicks. So you want to appear in a top spot, and you want others selling on your behalf to be visible as well.

Who Gets Position 1 in Paid Branded Search?

The obvious answer is, whoever bids the highest. But that’s not entirely accurate. One thing is for sure: you are the brand, so you want to be in first place. And if you use affiliates (aka resellers), they shouldn’t be bidding for placement above yours in branded search.  You might be surprised to learn that as the brand, you pay less than anyone else does to be in the top position because your quality score for your branded terms will be highest. This is a significant cost difference, say $.40 per click if you’re the brand, to $4 per click if you’re not. A study done by Engine Ready  shows that consumers are 3x more likely to click-thru on an ad that is in position 1 vs either positions 2 or 3 (n=192 million impressions). And position 1 garners 59% of the clicks, compared to position 2 at 15% (source: Compete.com).

Who Gets Positions 2 and 3?

Is it okay to let resellers bid on your branded terms for positions 2 and 3? It is okay, and you should allow it. Why? One primary reason is it can help you manage your competitors by keeping them out of those spots. Many companies utilize a network of affiliates and/or resellers to help them generate more customers by buying into those spots. These resellers are usually paid a bounty on an agreed upon action (sale, install, appointment). The key here is to know who is selling, how they are doing it, and to be able to manage it as best you can. If you are the brand, you get to set the rules. If others want to sell your wares, they need to play by those rules, or lose the privilege.

You probably don’t need to allow more than two resellers to bid on your brand, since there are only three paid positions in total, and you are already taking one. And your top two resellers will be more loyal if it’s easier for them to buy your branded terms over the other players.  And if they are spending more, your competition may decide not to bid for those branded terms.

How do you Enforce it?

First of all, enforcement is key or no one will follow the rules. If someone violates, you need to call them out and tell them to stop. There are a number of alarm products that can help you monitor search activity on your branded terms. Some examples are Search Monitor and  Marin Software.

What About Mobile?

The same principals apply to mobile. The big difference is that mobile only has 2 paid positions available. You still want the top position while one of your resellers can bid for position 2. With the Google Enhanced Campaigns that launched earlier this year, you can no longer create a mobile only campaign. You’ll need to manage your mobile bids as a part of your overall campaign. You can read more about that here.

This shouldn’t be minimized. You do need to be in mobile. Half (and growing) of all searches are conducted using a mobile device (source: Microsoft), and 90% of those searches lead to action, with 50% of those leading to a purchase (source: SearchEnglineLand). You can’t afford NOT to be there.

To recap, why do I need to bid on Branded Terms?

Here’s why, even if you are already number one in organic:

  1. You will pick up more clicks if you are in position one in paid and position one in organic. It’s a fact that has been proven over and over again. If you are unsure, try testing it. If your clicks (and conversions) don’t improve, then stop the campaign.
  2. Branded terms are really inexpensive when you’re the brand because your quality score on branded terms will be higher than anyone else’s. That means that you’ll pay far less per click then the next guy pays for your branded terms.
  3. You’ll be able to manage your competition better. If you aren’t bidding on your branded terms, there’s nothing to stop the competition from doing so.

Is Native Advertising the New Online Banner?

By Sue Brady

BIA/Kelsey Social Local Media Forecast, March 2013
BIA/Kelsey Social Local Media Forecast, March 2013

The idea of native advertising is to deliver content to the viewer in the context in which they are already viewing something. Advertisers like this technique because consumers view their message while they are actively looking at a page, feed, or article. The advertiser wants to make the native advertising seamless so that the consumer sees the ad as a part of what they are viewing, but not in a deceptive way. The key really is relevancy.  With the continued decline in banner click-thru rates, native advertising is proving to be a solid alternative.

It’s not a new concept in the offline world where newspapers and magazines have run native ads for years. But it’s all the rage in the online world. Native advertising on social sites is expected to grow to $4.6 billion by 2017, according to the BIA/Kelsey Social Local Media Forecast, March 2013. And it’s because advertisers are seeing results. According to an IPG Media Lab and Sharethrough study using eye tracking and surveys, native ads showed an 18% lift over banners for purchase intent and consumers looked at native ads 52% more frequently than they looked at banner ads.

Mobile especially seems to be turning to native advertising. The mobile ad network Airpush, rated as the best mobile ad network in 2012, recently acquired Hubbl, a leader in mobile native advertising. The tiny ads delivered to mobile devices just aren’t impactful for advertisers, but a highly integrated native ad could be hugely effective.

Online native advertising is so new that there really are no standard rates yet. According to Digiday here’s how prices look for a few well-known publishers:

Buzzfeed: $100,000 buys 4 – 5 posts written by Buzzfeed writers
Forbes: $50,000 – $75,000 per month buys you an unlimited amount of content (3 month commitment required)
Gawker: $12,000 per individual post
Business Insider: $5,000 per post
Huffington Post: $40,000 per posted article

Social networks are also getting into the act with promoted and sponsored opportunities that are native-ish. They generally are offering cost per click or CPM arrangements. Tweets are marked as ‘promoted’ or a LinkedIn post will be marked as sponsored. Facebook has a wide variety of options for sponsored advertising that has a native feel. For instance, you can create a sponsored story when someone shares something you’ve posted, and that story will appear on the walls of that person’s followers. You can do the same when someone ‘likes’ a particular page or posts something to a wall. This explains all of their sponsored options. Pinterest has said they will start testing sponsored pins soon. This is clearly the new advertising darling.

LinkedIn Promoted Ad
LinkedIn Promoted Ad 

Facebook Promoted Ad
Facebook Promoted Ad
Twitter Promoted Tweet
Twitter Promoted Tweet

The most common metric used to evaluate native advertising is engagement, and advertisers appear to be satisfied with what they are seeing.

Have you gone native yet?